Frequently Asked Questions
Below are examples of questions we hear from customers considering making the switch from ChamberMaster or MemberZone to GrowthZone software.
Yes! GrowthZone is now used by hundreds of chambers and builder associations, as well as other types of membership organizations.
There are many. Here are the top feature requests from ChamberMaster/MemberZone users that have been built into GrowthZone software:
- Ability to add multiple addresses to members' information
- Ability to see relationships between members, such as branches
- Ability to easily send a thank you to event attendees after the event
- Capability to send automated communication on a customized schedule – learn more about this by reviewing the Marketing Automation information
- More granular permission levels, such as read-only staff options
- Ability to easily match event registrants to existing contacts or add as a new contact
- Improved options for recurring events
- Custom fields for directory listings
- Ability for members to submit testimonials
- Ability to have multiple payment gateways (for instance, one for fundraising and the other for memberships)
- Ability to have a membership for individuals
- Increased automation
- A fundraising tool
- A member recruitment module
- A member-to-member forum
Plus, many more.
There are a few features with limited usage that have not yet been added to GrowthZone. Most of these are planned over the next year. Examples include:
- Social media posting
- RFP module
- Texting tool (similar to SmartText)
- Banner ad placement by directory category
- Banner ad analytics
- Public event submissions
- Info Request module
- Lodging module
- Trip Builder
With the Marketing Automation module available within GrowthZone software, you can build great-looking email campaigns that ensure each prospect or member receives vital information at the right time intervals.
Yes. GrowthZone software has a Staff App and the MemberPlus App.
When you migrate from ChamberMaster or MemberZone software, we will migrate your member login information and payment profiles for you.
Your member directory information will also migrate, but you will have new flexibility that you could offer to members for their directory listings.
The biggest change for your members is the Member InfoHub, which is similar to the Member Information Center (MIC). However, the InfoHub has even more member-centric features to engage your members.
If you already have a site built with GrowthZone CMS, the process is seamless. We will simply help you integrate with the new database.
If you currently have a website on our SmartCMS platform, you will need to transition to a new website on our new GrowthZone CMS platform. This platform is easy to use and offers numerous modern design themes to choose from. We will work with you to build your new site fully integrated with the GrowthZone platform. We offer both an upfront payment option, as well as a cost-effective, monthly subscription option.
Finally, if you have a site with a third party, you can either purchase a new site that we will build on GrowthZone CMS, or we can integrate it with your existing site.
You will be moving to a completely different software, versus a version update. That means, while there are many similar features, the look and functionality of GrowthZone is new, so plan around the timing that allows you and your team to learn and become comfortable with the new system.
The positive is you will still be working with the company you know, and the process of migrating is something we strive to make as easy as possible.
We will provide you with the cost proposal for the features that make the most sense for your needs (this will become your new subscription and replace your previous ChamberMaster/MemberZone subscription fee). Once you are ready to start, we will provide you with a training plan that combines group training sessions, independent review of training materials/videos, and scheduled QA time with an assigned migration specialist who will work with you throughout the migration project.
Our team will gather some information to take care of configuring settings to meet your needs.
No you don’t. ChamberMaster and MemberZone aren't going anywhere.
Absolutely. Eventually, we believe most chambers and associations will choose to run their organizations on the GrowthZone solution. But because we know timing is based on numerous factors, the decision of when to switch is yours.
Your Account Manager can give you a customized demo of GrowthZone software and answer all of your questions.